Policy 8: Student Complaint Process
- Any person/student claiming damage or loss against an institution subject to the regulation of NPEC may file a complaint through the Commission’s website after going through and obtaining a final determination from the institution via its published complaint/grievance process. The Complaint must contain a detailed description of the claim, including dates and names of those involved. Documentation of the institution’s final determination should be included.
- The complaint shall be investigated by the Program Manager (PM). The PM shall attempt to resolve the complaint between the institution and the student. The complaint will be reviewed to determine if any violation of O.C.G.A. § 20-3-250, specifically the Minimum Standards and Criteria Nonpublic Postsecondary Education Commission Institutions, was made. A final determination will be provided to all parties.
Approved by Commission Vote October 28, 2019