Standard Ten: Complaint Procedure

The institution continuously posts in a conspicuous place and publishes in the catalog, student handbook and website the procedures for filing a complaint.

Criteria

The following criteria are used by professional staff members and evaluation committees as indicators of compliance for the standard.

  1. The institution’s procedure for filing a student complaint is:
  • posted in a central area that is free and accessible to all students;

o          written in English, paper size at least 8½ x 11″, and at least number 18 font size print;

  • routinely used in announcements to students;
  • included in the catalog, student handbook and website.
  1. The institution’s procedure for filing a student complaint includes:
  • instructions to the complainant;
  • the sequential steps available to the student;
  • the time limitations for filing and resolving a complaint;
  • the title of the individual (i.e. Director, President) who makes the final institutional decision;
  • the right of appeal of the final institutional decision to NPEC (including the name,  address, telephone number and website of  NPEC, https://gnpec.georgia.gov/student-complaints).